COVID-19 UPDATE

posted: by: Firgrove Veterinary Clinic Family Tags: "Clinic Specials" "News" 

Valued Clients,

 

COVID-19 (coronavirus) has impacted each of us in our community. At Firgrove Veterinary Clinic, the health, safety, and well-being of our clients, our patients, our team, and our community is our number one priority. We remain committed to offering a safe and healthy environment for you and your pets as well as our team. To do this we are offering, and recommending, the following for patient visits:

 

Ø  Please use the sanitizing agents at the front desk upon arrival.

 

Ø  Please respect the “social distancing” recommendations to the best of your ability and refrain from shaking hands.

 

Ø  All clients have the option to call us from their vehicle upon arrival to have a team member check their pet in for exam and have a receptionist complete payment at the time of discharge. This would include having a staff member meet you at your vehicle, bring your pet into the hospital and return them to you when the exam and treatments are complete. We will also offer this option for any clients bringing pets in for medical drop-offs, hospitalization as well as surgery. Please let our team know when you schedule or confirm that you would like to utilize this option and call us from your vehicle when you arrive the day of your appointment.

 

Ø  We strongly recommend any immune compromised or other clients who are most susceptible to COVID-19 have a friend or family member bring their pet in for them as social distancing in the facility could prove to be difficult. Please call and inform us who will be brining your pet and if they are authorized to make medical and financial decisions for you or if you would like to be contacted and at what phone number. Payment can be made over the phone using a credit card or by the CareCredit Pay My Provider option online after the visit – please let us know if you’ll be utilizing the CareCredit option. All medical and surgical admittance forms can be completed online utilizing the forms section of our website (http://firgrovevets.vetstreet.com/) under links.

 

Ø  If you are ill, please consider staying home and having a friend or family member bring your pet in. Please call and inform us who will be brining your pet and if they are authorized to make medical and financial decisions for you or if you would like to be contacted and at what phone number. Payment can be made over the phone using a credit card or by the Carecredit Pay My Provider option online after the visit – please let us know if you’ll be utilizing the CareCredit option. All medical and surgical admittance forms can be completed online utilizing the forms section of our website (http://firgrovevets.vetstreet.com/) under links.

 

To prevent the spread of disease, the following will now be in effect for all hospitalized pets and pets admitted for surgery:

 

·         No personal items can be kept with the pet while hospitalized or boarding, including blankets, toys, collars, leashes, etc. Carriers may be left. If the person dropping the pet off is not the same as the person picking up, you may utilize one of our slip leads.

·         Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.

 

Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets, and the community. We will continue to keep you informed as news and information becomes available.

  

Sincerely,

Your Firgrove Veterinary Clinic Family